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		<title>Maximizing Organizational Potential</title>
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		<description><![CDATA[Here is a must see video on Managing the &#8220;non-high flyers&#8221; and why you need to focus on them.

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		<description><![CDATA[It is the month of August, on the shores of the Black Sea. It is raining, and the little town looks totally deserted.   It is tough times, everybody is in debt, and everybody lives on credit.
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		<title>Quick thinking&#8230;</title>
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		<description><![CDATA[A man joined a big Multi National Company as a trainee&#8230;..
On his first day, he dialled the kitchen and shouted into the phone:
&#8220;Get me a cup of coffee, quickly!&#8221;
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&#8220;You fool; you&#8217;ve dialled the wrong extension! Do you know who you&#8217;retalking to?&#8221;
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		<title>Petronas Future Leaders Forum &#8211; Transform the Power Within US</title>
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		<pubDate>Wed, 19 Aug 2009 01:18:46 +0000</pubDate>
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		<description><![CDATA[What a fantastic themed setup for a transformation event.  Click on the pictures to see enlarged view.
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		<title>3 Simple Steps for Powerful Service Recovery</title>
		<link>http://mindspring.wordpress.com/2009/07/17/3-simple-steps-for-powerful-service-recovery/</link>
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		<pubDate>Fri, 17 Jul 2009 14:29:32 +0000</pubDate>
		<dc:creator>mindspring</dc:creator>
				<category><![CDATA[Business]]></category>

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		<description><![CDATA[MAS SUCKS
As a business, there will come a time that you will fail a customer.  In some businesses it happens one in every million transactions and in other maybe one in every ten.  Whichever end of the spectrum you are, service recovery is key.  As we know an unhappy customer will speak to ten others [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=mindspring.wordpress.com&blog=682612&post=462&subd=mindspring&ref=&feed=1" />]]></description>
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