A CEO friend was talking about how to build trust in his organization. And after we had gone through all the issues we came to the conclusion that to build trust, we have to eliminate distrust. Distrust is the real issue.
The root cause of distrust is the many-many times managers / management / Boards make promises that they don’t keep and they don’t walk the talk. Over time the workforce has become cynical to management promises.
To overcome this, we are going to focus on what we say and what we do. Our believe is that the more congruent our actions are to our words, the lower will distrust become and when we become fully congruent between words and action, trust will grow.
We recognize it is a process that will take time and we also recognize that the problem emanates from the TOP of the organization and therefore the solution to the problem is also at the TOP. We are confident that by focusing on the top team, it will have a cascade impact down the organization. No need for sloganeering screaming “let trust each other”, developing of competency assessment tools, appraisals, new core values etc.
This is a keep it simple solution – do what you say…. and people will start saying what you are doing… then again that is our job in MindSpring – to take out the complexity of business. For us it is so rewarding to work with CEOs that are so broad minded and self confident that they are able to accept reality heads on. This allows for simple interventions that give rise to rapid increases in performance, without spending truckloads of money.